Frequently Asked Questions

I get a 500 "Server error" when trying to run mt-spamlookup.cgi

Make sure the permissions for mt-spamlookup.cgi are set to 755 if you're running on a Unix/Linux server.

After installing, I get a "HTML::Template" error trying to run mt-spamlookup.cgi.

Check the "TemplatePath" setting in your mt.cfg file. It should be a full path to the MT "tmpl" directory. So if it reads like this:

./tmpl

It should instead be something like:

/www/mydomain/cgi-bin/mt/tmpl

I'm seeing errors in my MT activity log from SpamLookup, but the plugin appears to be working properly.

SpamLookup returns errors as a way to populate the MT log. MT prefixes these log messages with "SpamLookup returned error:". These are just normal log messages though.

I'm trying to run this on Windows but the link to the CGI doesn't work

This is a known bug in Movable Type for plugin CGIs running on Windows. You'll have to edit the link and navigate to it manually, but I believe the CGI should work after doing that. Bookmark the CGI page to get back to it easily. Relief for this is coming, I promise.

I'm experiencing a bug that is reportedly fixed, but isn't in the current release. How can I get the fixed version?

We have a nightly build available. Jump to the main page of the wiki to download it.

How do I report a bug?

Open a ticket using the "New Ticket" link at the top of this page. Please provide as much information as you can regarding your web server, what version of MT you are running and plugins you may have installed. I would also appreciate having an email address to use in case I want to follow up with you for more detail.

Tickets cannot be edited after creating one, so preview before submitting and supply as much detail as you can. If you forgot something or want to follow up on a ticket, simply e-mail the information to me (brad at bradchoate dot com) referencing your ticket number in the email.

I would also request that you read this FAQ and browse through existing tickets (especially the resolved ones) before submitting a new ticket-- your bug may have already been reported and/or fixed.